Refund & Return Policy

The following is the specification of the policy：

Damaged, defective, or wrong products

1. If the products you or your customer received are damaged or defective products and you decide to refund your customer, please provide us with supporting materials (records of your customer complaints, clear photos/ videos of the damaged products or defective products, etc) within 14 days. We will partial or full refund or reship based on the number of damaged or defective products.
2. If, in very rare cases, the products you or your customer received are not the same as the products you have ordered, like the color (model, size, specification, etc) was wrong, please provide us with clear photos/ videos of the products and shipping labels within 14 days. We will verify it according to your description. If they are confirmed wrong products, we will reship for free or refund as per your request.

Lost packages

1. When the product package is lost or severely delayed during the delivery process, according to the tracking information you inquired about on the third-party website, if it shows that the update has stopped for more than 30 days, we will file a claim for compensation from the carriers and give you a full refund.
2. If the order tracking number you have obtained is invalid and any shipping status of the relevant product cannot be inquired about, please contact us in time to get the correct tracking information from the carrier. If finally the package is confirmed lost or seriously delayed, it will be handled as above.

Please be aware of the following special circumstances:

Wrong address or unclaimed

If you or your customer provide us with the wrong address or contact information, the final product may be unclaimed or not delivered. In this case, we are not able to accept refund or reship request.
Logistics information shows that the customer who signed for the product said that he did not receive it.
For this situation, we cannot provide a refund because our carrier will first confirm with the customer by phone or email before signing for the product. When this happens, please ask the customer to check their mailbox and their own and their neighbors' lawns. In most cases, the package is nearby.

Refund & returns of inventory products

In most cases, we are not able to refund you for inventory products because we have actually paid the inventory cost to the warehouse. However, we will negotiate with the manufacturer and only refund you when it accepts a return (this rarely happens). Sometimes, manufacturers will accept returns based on discounted prices, so we will refund you based on the same discounted prices.
The product cannot be used or the efficacy is not up to standard
If the electronic product cannot be turned on normally or has a functional defect, we will resend or refund. If it is a cosmetic or other functional product, we do not provide a refund because the product efficacy varies from person to person and we cannot guarantee it.

Returned by customer

Generally, for damaged, defective, or wrong products, you or your customers do not need to return the products to us. We will refund or reship free of charge according to the situation.
For products that you or your customers do not like, you can ask the customer to return to our China warehouse address and we can sell the product as your inventory product.
For more information about refunds and returns, please read our FAQ